Privacy Notice

Introduction

Receeva respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website and SaaS application. Under the UK GDPR and Data Protection Act 2018, we act as a Data Controller for account and billing data, and as Data Processor for customer content uploaded to the Receeva platform.

Please see the Receeva GDPR & Data Retention Policy for further information.

Data We Collect

• Account information (name, email, company, payment details).
• Usage data (IP address, browser/device type, pages visited).
• Support data (messages, tickets, emails).

How We Use Your Data

• Provide and maintain our Services.
• Process payments and subscriptions.
• Communicate with you (support, updates).
• Improve our Services.
• Comply with legal obligations.

Legal Basis

• Contract (service delivery).
• Legitimate interest (security, fraud prevention, analytics).
• Legal obligation (compliance).

Sharing Your Data

We may share data with service providers (hosting, payments, analytics), and legal authorities (where required). We never sell your data.

Retention

We keep data only as long as necessary for the purposes described. Files transferred through the platform are automatically deleted following download or expiry and are not retained by Receeva thereafter.

Your Rights (UK/EU GDPR)

• Access, correct, delete, restrict processing, or port your data.
• Complain to the ICO (UK) or your local authority.

Security

We implement appropriate technical and organisational measures to protect your data.

Files transferred through Receeva are automatically deleted following download or expiry. We do not retain file content beyond this window. Minimising the data we hold is a core principle of how Receeva is designed – data we do not retain cannot be compromised.